shipping and policies

Order Fullfillment

All ready made products in stock will be dispatched within 7 days.

Dyed to order products will be dispatched within 2-3 weeks. If you need your order in a hurry, please send an email and I will advise if order can be dispatched sooner.

 

Shipping

Australia post standard delivery service is used for all deliveries with tracking provided.  Delivery times vary but you will generally receive your order in 3-10 working days. Standard delivery service is free Australia wide. Please provide a street or business address and not a PO Box (due to delivery restrictions imposed by Australia Post)

Delivery times may be impacted by COVID-19

 

Local pickup

Local pick up is available from Willow Vale NSW.  Enter the discount code LOCAL10 at checkout and email to organise a pick up time.

 

Return and Refund Policy

I want you to love your Weave and Burrow handmade order. If you have any issues or questions, please email info@weaveandburrow.com within 7 days of receiving your order to discuss.

Refunds are not given for change of mind but exchanges possible with cost of returning item in unused condition the responsibility of the customer.

If an item is deemed to be faulty, either a refund or exchange will be offered.

Weave and Burrow will not be liable for deliveries marked as delivered but not received. Please make contact immediately if your parcel does not arrive in the expected time frame so we can investigate.

 

Payments

Payments are processed securely online by Shopify which hosts the Weave and Burrow online store.

 

Pricing

All pricing is in Australian dollars AUD and does not include 10% GST (goods and services tax). Weave and Burrow is not required by Australian law to charge  GST. Should this change, we reserve the right to change our pricing without notice.

 

Privacy

Your privacy is important. Personal information such as name, address and phone number obtained when placing an order will not, under any circumstances be used by or shared to any party outside of our organisation. Email correspondance will relate directly to your order and where you opt to join the Weave and Burrow newsletter,  will be for studio news and relevant information only.